Terms & Conditions

  • For New Connection – Installation Fees will be liable as per the location.
  • Under normal circumstance, expected time for installation will be 7 working days.
  • As per DOT instructions, using of wireless Router, all securities aspects are customer’s responsibility and they have to submit details of Router to the ISP otherwise customer may face suspension of his Subscription without prior intimation.
  • Wireless & wired equipment’s are always installed on shared basis and the property of material used is of “SPEED UP GEAR” only.
  • All packages are Pre-paid & no refund will be given in any circumstances.
  • Plan change charges Rs. 500/- applicable in all packs.
  • All speeds mentioned are ISP speeds (up to ISP POP) Availability of “2Mbps” speed is subject to technical feasibility.
  • No additional connectivity will be provided. All Connections are to be used on at the locations which details are available in company records.
  • SPEED UP GEAR is not responsible for any illegal use of any Virus/Spyware?Trojan effecting customer PC by using the internet. SPEED UP GEAR is merely a bridge between Customer PC & Internet.
  • In case if customer is caught using internet against Laws laid by Govt. of India & other concern organizations, will be liable for counter action by concern authorities.
  • SPEED UP GEAR is responsible for delivering the services on a single point to the customer premises. This can be PC or CPE. However further distrubution or cabling & maintenance of the same which may be required will be customer’s responsibility.